Shipping policy
Shipping Policy
At Eloura, we’re committed to ensuring your order arrives safely and on time. All shipments come with tracking numbers so you can follow your package every step of the way.
International Standard Shipping
We offer reliable and affordable shipping via Priority Mail International.
Please note:
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Orders typically take 3–7 business days to process after receipt
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Delivery usually takes 15–30 business days, depending on your location
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No deliveries occur on Sundays or public holidays
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Specific delivery times cannot be guaranteed
Important: Due to varying international customs processes, Eloura is not responsible for delays or issues once a package has left our warehouse. If your tracking hasn’t updated or you suspect a delay, we recommend contacting the shipping carrier directly.
For high-value orders, a signature may be required upon delivery to ensure secure receipt.
Want Door-to-Door Tracking?
If you'd like to guarantee tracking confirmation to your door for international shipments, please email us at:
support@tryeloura.com
Tracking Your Order
As soon as your order ships, you’ll receive an email with a tracking number so you can monitor your order in real time.